📋 Table of Contents
📖 1. Introduction
Welcome to Pizza Forte ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafortes.com, use our mobile application, order from our restaurants, or interact with us in any way.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Pizza Forte operates under Hungarian law and complies with the General Data Protection Regulation (GDPR) for all users within the European Union.
📊 2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, delivery address
- Account Information: Username, password, account preferences
- Order Information: Order history, payment details, delivery instructions
- Communication Data: Messages, feedback, reviews, and support inquiries
- Employment Applications: Resume, work history, references (for job applicants)
2.2 Information Collected Automatically
When you access our website or app, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, navigation paths
- Location Data: General location based on IP address, precise location (with your consent)
- Cookies and Tracking: Session data, preferences, analytics information
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors (transaction confirmations)
- Delivery partners (delivery status updates)
- Social media platforms (when you connect your account)
- Marketing partners (advertising effectiveness data)
⚙️ 3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- Process and fulfill your orders
- Deliver food to your specified location
- Process payments securely
- Manage your account and preferences
- Provide customer support
3.2 Communication
- Send order confirmations and updates
- Respond to your inquiries and requests
- Send promotional offers and newsletters (with your consent)
- Notify you about changes to our services
3.3 Improvement and Analytics
- Analyze usage patterns to improve our services
- Personalize your experience and recommendations
- Conduct research and develop new features
- Monitor and prevent fraud
3.4 Legal Compliance
- Comply with legal obligations
- Protect our rights and property
- Enforce our terms and conditions
🤝 5. Third-Party Sharing
We may share your information with the following categories of third parties:
5.1 Service Providers
- Payment Processors: To securely process transactions (Stripe, PayPal)
- Delivery Partners: To fulfill delivery orders
- Cloud Services: To store and process data securely
- Email Services: To send transactional and marketing emails
- Analytics Providers: To analyze website usage (Google Analytics)
5.2 Business Partners
We may share aggregated, non-identifiable information with business partners for marketing and analytical purposes.
5.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, safety, or property.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We Never Sell Your Data: Pizza Forte does not sell, rent, or trade your personal information to third parties for their marketing purposes.
🛡️ 6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data transmitted via SSL/TLS encryption
- Secure Storage: Data stored on secure servers with restricted access
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Periodic security assessments and updates
- PCI Compliance: Payment data handled according to PCI-DSS standards
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
✅ 7. Your Rights
Under GDPR and Hungarian data protection law, you have the following rights:
7.1 Right to Access
You can request a copy of the personal data we hold about you.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete data.
7.3 Right to Erasure ("Right to be Forgotten")
You can request deletion of your personal data under certain circumstances.
7.4 Right to Restriction
You can request that we limit the processing of your data.
7.5 Right to Data Portability
You can request your data in a structured, commonly used format.
7.6 Right to Object
You can object to processing based on legitimate interests or for direct marketing.
7.7 Right to Withdraw Consent
You can withdraw consent at any time for processing based on consent.
To Exercise Your Rights: Contact us at [email protected] or call 061/388-8889. We will respond to your request within 30 days.
📁 8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active, plus 3 years after deletion
- Order History: Retained for 7 years for tax and legal purposes
- Marketing Preferences: Retained until you unsubscribe
- Analytics Data: Aggregated and anonymized after 26 months
- Support Inquiries: Retained for 3 years after resolution
👶 9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.
🔄 10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We will update the "Last Updated" date at the top of this page
- We will notify you via email (if you have an account)
- We may display a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
📞 11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
🍕 Pizza Forte Data Protection Team
📍 1028 Budapest, Hidegkúti út 1.
🌐 pizzafortes.com
Data Protection Officer: [email protected]
You also have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) if you believe your data protection rights have been violated.